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28 Sep 2016

Building a Kingdom – Case Study of Kingdom Financial Holdings Limited


This informative article provides an incident study of suffered entrepreneurial development of Kingdom Financial Holdings. It really is among entrepreneurial financial institutions which survived the financial crisis that were only available in Zimbabwe in 2003. The bank ended up being established in 1994 by four entrepreneurial youthful bankers. It offers grown substantially over the years. The scenario examines the beginnings, growth and growth for the bank. It concludes by summarizing lessons or maxims which can be derived from this situation that maybe appropriate to entrepreneurs.

Profile of operator: Nigel Chanakira

Nigel Chanakira grew up within the Highfield suburb of Harare in an entrepreneurial household. His parent and uncle operated a public transport company Modern Express and soon after diversified into retail shops. Nigel’s parent later exited your family business. He purchased aside among shops and expanded it. During college vacations youthful Nigel, since the first born, works within the shops. His moms and dads, particularly his mama, insisted he obtain an education initially.

On conclusion of senior high school, Nigel failed to enter dental care or medical college, that have been his first interests. In fact his grades could only qualify him for the Bachelor of Arts degree programme during the University of Zimbabwe. But he “sweet-talked his means into a transfer” to the Bachelor in Economics degree programme. Academically he worked difficult, exploiting his strong competitive personality which was developed during his sporting days. Nigel rigorously applied himself to his educational pursuits and passed his researches with exemplary grades, which opened the door to employment as an economist using Reserve Bank of Zimbabwe (RBZ).

During his stint using Reserve Bank, his economic mindset suggested to him that wide range creation ended up being occurring within the financial sector for that reason he determined to understand financial and economic areas. While utilized at RBZ, he read for a Master’s degree in Financial Economics and Financial Markets as preparation for his first into financial. Within Reserve Bank under Dr Moyana, he was area of the study team that built the insurance policy framework for the liberalization for the economic solutions in the financial Structural Adjustment Programme. Staying at the proper spot during the right time, he became conscious of the opportunities that have been checking. Nigel exploited his place to spot the essential lucrative financial institution to the office for as preparation for his future. He headed to Bard Discount home and worked for five years under Charles Gurney.

A while later the two black colored professionals at Bard, Nick Vingirayi and Gibson Muringai, left to form Intermarket Discount home. Their deviation inspired the youthful Nigel. If these two could establish a banking institution of their own so could he, provided time. The deviation additionally developed a chance for him to rise to fill the vacancy. This provided the aspiring banker crucial managerial knowledge. Subsequently he became a director for Bard Investment Services in which he attained crucial experience with profile management, client connections and dealing in the dealing division. While here he came across Franky Kufa, a young dealership who had been making waves, who does later be an integral co-entrepreneur with him.

Despite his expert business engagement his parent enrolled Nigel within the Barclays Bank “Start your personal Business” Programme. But exactly what really made an impression in the youthful entrepreneur ended up being the Empretec Entrepreneur education programme (May 1994), that he was introduced by Mrs Tsitsi Masiyiwa. The course demonstrated he had the requisite entrepreneurial competences.

Nigel talked Charles Gurney into an attempted management buy-out of Bard from Anglo -American. This failed in addition to more and more frustrated aspiring entrepreneur considered job opportunities with Nick Vingirai’s Intermarket and do not Mhlanga’s nationwide Discount home that was in the brink of being created – hoping to join as a shareholder since he was acquainted with the promoters. He was denied this chance.

Becoming frustrated at Bard and having already been denied entry in to the club by pioneers, he resigned in October 1994 using encouragement of Mrs Masiyiwa to pursue his entrepreneurial dream.

The Fantasy

Motivated because of the communications of his pastor, Rev. Tom Deuschle, and frustrated at his incapacity to take part in the chapel’s huge building project, Nigel sought a means of producing huge money. During a period of prayer he promises he had a divine encounter in which he received a mandate from God to begin Kingdom Bank. He went to his pastor and told him for this encounter in addition to subsequent desire to begin a bank. The godly pastor ended up being surprised during the 26 year old with “big spectacles and using athletic shoes” which wished to begin a bank. The pastor prayed before counselling the son. Having already been convinced for the genuineness of Nigel’s dream, the pastor performed something strange. He asked him to offer a testimony to the congregation of exactly how God ended up being leading him to begin a bank. Though timid, the son complied. That knowledge ended up being a strong vote of confidence from godly pastor. It shows the power of mentors to build a protégé.

Nigel teamed up with youthful Franky Kufa. Nigel Chanakira left Bard during the place of Chief Economist. They might build their particular entrepreneurial venture. Their concept was to identify players that has certain competences and would each have the ability to produce money from his activity. Their eyesight was to create a single – end financial institution providing a discount home, a valuable asset management company and a merchant bank. Nigel utilized his Empretec model to produce a company plan for their particular venture. They headhunted Solomon Mugavazi, a stockbroker from Edwards and Company and B. R. Purohit, a corporate banker from Stanbic. Kufa would provide money marketplace expertise while Nigel offered earnings from federal government bond transactions and total guidance for the team.

Each of the budding lovers introduced the same percentage of the Z$120,000 as start-up capital. Nigel talked to his partner and additionally they offered their particular recently acquired Eastlea residence and automobiles to raise the equivalent of US$17,000 as his or her initial capital. Nigel, his partner and three kids headed back into Highfield to live in together with his moms and dads. The lovers established Garmony Investments which began investing as an unregistered financial institution. The entrepreneurs agreed never to draw a salary in their first 12 months of functions as a bootstrapping method.

Mugavazi introduced and advised Lysias Sibanda, a chartered accountant, to join the group. Nigel was hesitant as each individual must bring in a receiving capacity plus it wasn’t clear exactly how an accountant would produce income at set up in a financial institution. Nigel initially retained a 26percent share which assured him a blocking vote and providing him the career of managing shareholder.

Nigel credits the triumph inspiration Institute (SMI) course “The Dynamics of Successful Management” since the lethal weapon that enabled him to get managerial competences. In the beginning he insisted that most his secret professionals undertake this instruction programme.

Birth for the Kingdom

Kingdom Securities P/L commenced functions in November 1994 as a completely owned subsidiary of Garmony Investments (Pvt) Ltd. It traded as a brokerage on both money and stock areas.

On 24th February 1995 Kingdom Securities Holding came to be using after subsidiaries: Kingdom Securities Ltd, Kingdom Stockbrokers (Pvt) Ltd and Kingdom resource Managers (Pvt) Ltd. The leading Kingdom Securities Ltd ended up being registered as a Discount home under Banking Act section 188 on 25th July 1995. Kingdom Stockbrokers ended up being registered using Zimbabwe Stock Exchange under ZSE Chapter 195 on 1st August 1995. The pre-licensing trading had generated good income nevertheless they nevertheless had a 20percent shortage for the required capital. Most institutional investors switched all of them straight down as they had been a greenfield company promoted by people recognized to be “too young”. During this period nationwide vendor Bank, Intermarket and others had been in the marketplace raising equity that had been operate by experienced and mature promoters. But Rachel Kupara, then MD for Zimnat, thought within the youthful entrepreneurs and used 1st equity section for Zimnat at 5percent.

Norman Sachikonye, then Financial Director and Investments management to start with Mutual accompanied match, trying out an equity share of 15percent. These two institutional investors had been inducted as investors of Kingdom Securities Holdings on 1st August 1995. Garmony Investments ceased functions and reversed it self into Kingdom Securities on 31st July 1995, thereby becoming an 80percent shareholder.

The very first 12 months of functions ended up being marked by intense competition and discrimination against brand-new finance institutions by community organisations. The rest of the operating devices performed well except for the corporate finance division with Kingdom Securities, led by Purohit. This financial loss, differing religious and moral values resulted in the required deviation of Purohit as an executive manager and shareholder on 31st December 1995. From then Kingdom started initially to develop exponentially.

Structural Growth

Nigel and his team pursued an intense growth method using purpose of increasing market share, profitability, and geographical scatter while building a strong brand name. The development method ended up being built around a company philosophy of simplifying economic solutions and making all of them readily available to the average man or woman. An IT method that developed an inexpensive distribution station exploiting ATMs and POS while supplying a platform which was prepared for online and web-based applications, ended up being espoused.

On 1st April 1997, Kingdom Financial Services ended up being licensed as an accepting home concentrating on trading and dispersing foreign exchange, treasury activities, corporate finance, investment financial and advisory solutions. It had been created under the management of Victor Chando using purpose of becoming the business financial supply for the Group. In 1998, Kingdom vendor Bank (KMB) ended up being licensed plus it overran the assets and debts of Kingdom Securities restricted. Its primary focus ended up being treasury associated items, off-balance sheet finance, foreign exchange and trade finance. Kingdom analysis Institute ended up being established as a support solution to the other devices.

The entrepreneurial bankers, cognisant of their limits, sought to accomplish crucial mass quickly by earnestly seeking capital shot from equity investors. The goal was to broaden ownership while lending strategic support in aspects of shared interest. An attempt at equity uptake from worldwide Emerging areas from London failed. In 1997 the attempts for the bankers had been compensated whenever after organisations used some equity, reducing the shareholding of executive administrators as shown below: ïEUR Ipcorn 0.7percent, ïEUR Zambezi Fund Mauritius P/L 1.1percent, ïEUR Zambezi Fund P/L 0.7percent. ïEUR Kingdom worker Share Trust 5percent, ïEUR Southern Africa business developing Fund – 8percent redeemable preference shares amounting to US$1,5m since the first investee company in Southern Africa from US Fund started by US President Bill Clinton, ïEUR Weiland Investments, a business belonging to Mr Richard Muirimi, a lengthy standing buddy of Nigel and connect within the fund management business used 1.7percent, Garmony Investments 71.7percent -executive administrators. ïEUR After a rights concern Zimnat fell to 4.8percent while FML transpired to 14.3percent.

In 1998, Kingdom launched four Unit Trusts which proved preferred using marketplace. In the beginning these products had been concentrated at individual customers for the rebate home and personal profiles of Kingdom Stockbroking. Aggressive advertising and awareness promotions established the Kingdom Unit Trust as the utmost well-known retail model of the team. The Kingdom brand name ended up being thus created.

Purchase of Discount Company of Zimbabwe (DCZ)

After a spurt of organic growth, the Kingdom entrepreneurs made a decision to hasten the development rate synergistically. They attempted to acquire the earliest rebate home in the country in addition to world, The Discount Company of Zimbabwe, that was a listed entity. With this particular acquisition Kingdom would obtain crucial competences and attain the much coveted ZSE listing cheaply through a reverse listing. Preliminary attempts at a negotiated merger with DCZ had been rebuffed by its professionals which cannot countenance a forty year old institution being swallowed up by a four year old business. The entrepreneurs are not deterred. Nigel approached his buddy Greg Brackenridge at Stanbic to invest in and effect the acquisition for the 60 % shares that have been in the possession of of approximately ten investors, on the behalf of Kingdom Financial Holdings but to be placed in the ownership of Stanbic Nominees. This plan masked the identity for the acquirer. Claud Chonzi, the nationwide Social protection Authority (NSSA) GM and a friend to Lysias Sibanda (a Kingdom administrator manager), agreed to become a front within the negotiations using DCZ investors. NSSA is a common institutional investor and hence these investors could have believed that they certainly were dealing with an institutional investor. Once Kingdom influenced 60percent of DCZ, it overran the company and reverse detailed it self on the Stock Exchange as Kingdom Financial Holdings restricted (KFHL). Because of the bad genuine rates of interest, Kingdom effectively utilized financial obligation finance to plan the acquisition. This acquisition in addition to subsequent listing provided the as soon as despised youthful entrepreneurs confidence and credibility in the marketplace.

Other Strategic Acquisitions

Within the exact same 12 months Kingdom vendor Bank acquired a strategic risk in CFX Bureau de Change owned by Sean Maloney and another risk in a greenfield microlending franchise, Pfihwa P/L. CFX ended up being became KFX and found in many foreign exchange trading activities. KFHL set as a strategic purpose the acquisition of one more 24.9percent risk in CFX Holdings to shield the initial investment and make certain management control. This couldn’t exercise. Alternatively, Sean Maloney opted away and overran the failed Universal vendor Bank licence to form CFX vendor Bank. Although Kingdom professionals contend your alliance failed as a result of abolition of bureau de change by federal government, it would appear that Sean Maloney declined to quit control over the additional shareholding needed by Kingdom. It for that reason will be reasonable that once Kingdom cannot manage KFX, a fall out ensued. The liquidation for this investment in 2002 lead to a loss of Z$403 million on that investment. But it was manageable in light for the strong team profitability.

Pfihwa P/L financed the casual sector as a type of corporate personal duty. Nevertheless when the hyperinflationary environment and strict regulating environment encroached in the viability for the project, it had been wound up in early 2004. Kingdom pursued its funding for the casual sector through MicroKing, that was established with international assistance. By 2002 MicroKing had eight limbs located in the midst of, or almost, micro-enterprise clusters.

In 2000, because increased activity in the foreign exchange front side in the financial sector, Kingdom opened an exclusive financial center through the rebate home to take advantage of income channels with this marketplace. Following marketplace trends, it engaged the insurance coverage company AIG to enter the bancassurance marketplace in 2003.

Meikles Strategic Alliance

In 1999 the entrepreneurial Chanakira on guidance from his professionals in addition to legendary corporate finance team from Barclays bank led because of the affable Hugh Van Hoffen entered into a strategic alliance with Meikles Africa whereby it injected some Z$322 million into Kingdom for an equity shareholding of 25percent. Interestingly, the deal almost folded on prices as Meikles only wished to pay $250 million whilst KFHL valued by themselves at Z$322 million which in genuine terms ended up being the greatest personal sector price done between an indigenous bank and a listed corporate. Nigel testifies that it was a walk through the imperfect Celebration Church web site in the Saturday preceding the signing for the Meikles price that led him to signal the deal that he saw as a method for him to sow a whopping seed in to the chapel to boost the Building Fund. God ended up being faithful! Kingdom’s share cost raised considerably from $2,15 during the time he made the commitment to the Pastor completely to $112,00 because of the after October!

In return Kingdom acquired a strong cash-rich shareholder that allowed it entrance into retail financial through a cutting-edge in-store financial method. Meikles Africa opened its retail limbs, namely TM Supermarkets, Clicks, Barbours, Medix Pharmacies and Greatermans, as circulation networks for Kingdom commercial bank or as customers supplying build up and calling for financial solutions. This is a cheaper way of entering retail financial. It proved useful during the 2003 cash crisis because Meikles having its huge cash sources within its sections assisted Kingdom Bank, thus cushioning it from a liquidity crisis. The alliance additionally lifted the reputation and credibility of Kingdom Bank and developed a chance for Kingdom to invest in Meikles Africa’s clients through the jointly owned Meikles Financial Services. Kingdom offered the capital for several lease and hire acquisitions from Meikles’ subsidiaries, thus operating sales for Meikles while supplying effortless financing opportunities for Kingdom. Meikles was able the partnership using client.

Meikles Africa as a strategic shareholder assured Kingdom of success whenever recapitalisation ended up being needed and contains improved Kingdom’s brand name image. This strategic commitment has established powerful synergies for shared advantage.

Commercial Banking

Exploiting the opportunities as a result of the strategic commitment with Meikles Africa, Kingdom made its first into retail financial in January 2001 with in-store limbs at High Glen and Chitungwiza TM supermarkets. The target ended up being principally the mass marketplace. This rode in the strong brand name Kingdom had developed through the Unit Trusts. In-store financial offered inexpensive distribution networks with just minimal investment in brick and mortar. By the end of 2001, thirteen limbs had been functional across the country. This accompanied a deliberate strategy for intense roll-out for the limbs with two leading limbs ïEUR­ïEUR one out of Bulawayo in addition to various other in Harare. There was clearly a big focus on an IT driven method with significant cross-selling involving the commercial bank along with other SBUs.

However, it ended up being more unearthed that there was clearly an industry for the upmarket customers and hence Crown banking outlets had been established to broaden the prospective marketplace. In 2004, after shutting three in-store limbs in a rationalization workout, there have been 16 in-store limbs and 9 Crown financial outlets.

The entrance into commercial financial ended up being probably held during the wrong time, taking into consideration the imminent alterations in the financial industry. Commercial financial does provide cheap build up, but during the price of huge staff prices and peoples resource management complications. Nigel concedes that, with hindsight, this could have now been delayed or done at a slower rate. But the necessity for enhanced market share in a fiercely competitive industry necessitated this. Another basis for persisting using commercial financial project ended up being that of previous agreements with Meikles Africa. It’s possible that Meikles Africa had been obsessed about the equity take-up price in the straight back of promises to take part in in-store financial, which would boost income for the subsidiaries.

Innovative Services And Products

KFHL continued its intense pursuit of item innovation. Following the failure for the KFX project, CurrencyKing ended up being established to carry on the task. But it was abolished in November 2002 by federal government ministerial intervention whenever bureau de change had been forbidden so that you can stamp aside synchronous marketplace foreign exchange trading.

Unfortunately this governmental decision ended up being mistaken for not just made it happen fail to banish foreign exchange parallel trading but it drove underground, managed to get more profitable and later the federal government lost all control over the management of the exchange rate.

In October 2002, KFHL established Kingdom Leasing after being granted a finance home licence. Its mandate was to take advantage of opportunities to trade-in economic leases, lease hire and short term lending options.

Local Development

Around 2000 it became evident your domestic marketplace ended up being extremely competitive, with limited prospects of future growth. A choice ended up being made to broaden income channels and reduce country danger through penetration in to the regional areas. This plan would take advantage of the confirmed competences in securities trading, asset management and corporate advisory solutions from a tiny capital base. And so the entrance had reduced danger when it comes to capital shot. Thinking about the forex control limits and shortage of foreign exchange in Zimbabwe, it was a prudent method not without its drawback, as may be observed in the Botswana venture.

In 2001, KFHL acquired a 25.1percent risk in a greenfield financial enterprise in Malawi, very first Discount home Ltd. To safeguard its investment and make certain managerial control, an executive manager and dealership had been seconded to the Malawi venture while Nigel Chanakira chaired the Board. This investment has actually proceeded to cultivate and yield positive comes back. Since July 2006 Kingdom had finally been able to up its risk from 25,1percent to 40percent inside investment and can even finally manage it to the level of seeking a conversion for the permit to a commercial bank.

KFHL additionally used a 25percent equity risk in Investrust vendor Bank Zambia. Franky Kufa ended up being seconded to it as an executive manager while Nigel took a seat in the Board.

KFHL had been promised an alternative to achieve a managing risk. Nevertheless when the financial institution stabilized, the Zambian investors entered into some questionable transactions and are not prepared to allow KFHL to up it really is risk therefore KFHL made a decision to pull-out as connections switched frosty. The Zambian Central Bank intervened with a promise to grant KFHL its financial permit. This couldn’t materialize since the Zambian Central Bank exploited the financial crisis in Zimbabwe to reject KHFL a licence. A fair advanced of Z$2.5 billion ended up being gotten at disinvestment.

In Botswana, a subsidiary called Kingdom Bank Africa Ltd (KBAL) ended up being established as an offshore bank within the International Finance Centre. KBAL ended up being designed to spearhead and manage regional projects for Kingdom. It had been headed by Mrs Irene Chamney, seconded by Lysias Sibanda using concurrence of Nigel after managerial difficulties in Zimbabwe. Two various other senior professionals had been seconded here. She effectively arranged the KBAL’s financial infrastructure along with good relations using Botswana authorities.

But the business enterprise model selected of an offshore bank in front of a domestic Botswana business bank permit turned into the Achilles heel for the bank way more whenever Zimbabwe financial crisis occur between 2003 and 2005. There were fundamental variations in exactly how Mrs Chamney and Chanakira saw the financial institution surviving and in the years ahead.

Fundamentally, it had been deemed wise for Mrs. Chamney to go out of the financial institution in 2005. In 2001 KFHL acquired the mandate since the single distributor for the United states Express card within the entire of Africa except for RSA. This is managed through KBAL. Kingdom professional Bank ended up being transported from rebate home to become a subsidiary of KBAL as a result of prevailing regulating environment in Zimbabwe.

In 2004 KBAL ended up being briefly placed directly under curatorship because undercapitalisation. During this period the mother or father company had regulating limitations that prevented foreign exchange capital shot.

A solution ended up being based in the sourcing of regional lovers in addition to transfer of US$1 million previously realised from proceeds for the Investrust liquidation to Botswana. Nigel Chanakira took a more energetic management role in KBAL due to the huge strategic relevance to the future of KFHL. At this time attempts tend to be underway to get an area commercial bank licence in Botswana as well. Once that is acquired there are 2 feasible situations, namely maintaining both licences or giving up the overseas licence.

The interviewees had been split in their opinion on this. In my view, judging from stakeholder power included, KFHL is likely to quit the off shore financial licence and use the local Kingdom Bank Botswana (Pula Bank) licence for regional and domestic growth.


The staff complement grew from initial 23 in 1995 to over 947 by 2003. The development ended up being consistent with the growing institution. It exploded, particularly during the launch and growth for the commercial bank. Kingdom from beginning had a strong peoples resourcing method which entailed significant instruction both internally and externally. Ahead of the foreign exchange crisis, employees had been delivered for learning such nations as RSA, Sweden, India in addition to USA. In individual of Faith Ntabeni Bhebhe, Kingdom had a dynamic HR motorist which developed powerful HR systems for the growing behemoth.

As an indication of its commitment to building the peoples resource ability, in 1998 Kingdom Financial Services entered a management arrangement with Holland based AMSCO for the provision of experienced bankers. Through this strategic alliance Kingdom strengthened its skills base and enhanced opportunities for skills transfer to residents. This aided the entrepreneurial bankers produce a good managerial system for the bank although the experienced bankers from Holland compensated for the youthfulness for the growing bankers. Just what a foresight!

In-house self-paced interactive understanding, team building events exercises and mentoring had been all area of the understanding menu targeted at building the peoples resource capacity for the team. Work and task profiling ended up being introduced to most readily useful match employees to appropriate articles. Career path and succession planning had been embraced. Kingdom ended up being 1st entrepreneurial bank to have smooth unforced CEO changes. The founding CEO offered the baton to Lysias Sibanda in 1999 while he stepped in to the role of Group CEO and board deputy chair. His role ended up being today to pursue and spearhead international and regional niche economic areas. Many years later there was clearly another change for the shield as

Franky Kufa stepped in as Group CEO to replace Sibanda, which resigned on medical reasons. You can argue that these smooth changes had been due to the fact that the baton ended up being moving to founding administrators.

With all the explosive growth in staff complement as a result of commercial bank project, culture issues appeared. Consequently, KFHL engaged in an enculturation programme leading to a culture change dubbed “Team Kingdom”. This culture must be strengthened because dilutions through significant mergers and purchases, significant staff return due to increased competition, emigration to greener pastures in addition to age profile for the staff enhanced the risk of high flexibility and fraudulent activities in collusion with people in the public. Tradition modifications tend to be hard to effect and their particular effectiveness also harder to evaluate.

In 2004, with a top staff return of approximately 14percent, a payment method that ring fenced crucial skills enjoy it and treasury ended up being implemented. As a result of the reduced margins in addition to economic stress skilled in 2004, KFHL lost over 341 staff because retrenchment, normal attrition and emigration. This is acceptable as profitability fell while staff prices soared. During this period, staff prices accounted for 58percent of all of the expenses.

Despite the impressive growth, the economic overall performance whenever inflation modified ended up being mediocre. In fact a loss place ended up being reported in 2004. This growth ended up being seriously affected because of the hyperinflationary problems in addition to limiting regulating environment.


This informative article reveals the dedication of entrepreneurs to press through to the realisation of their hopes and dreams despite significant chances. In a subsequent article we shall handle the difficulties faced by Nigel Chanakira in solidifying his assets.