Xendpay began as an online money transfer platform on RationalFX , launched by Rajesh Agawat in September 2011, with the intention of providing discounted money transfers. In May 2012, Xendpay was founded as an independent company, opening to an expanded market in August 2012.
In November 2014, Agrawal re-established Xendpay as a company with a social purpose, and to this purpose eliminated the two means that the industry profits from making transfers: exchange rate mark ups and fixed transaction fees from the service. Customers are invited to pay an optional service fee, termed: ‘pay what you want’. Agrawal stated in October 2015 that figures gathered in the first year showed that 70% of clients were choosing to pay the suggested fee and six percent paid more than the recommended amount.
Headquartered in UK with offices in France and Spain, Xendpay can make quick transfers on a nearly global scale.
The Xendpay relaunch was made as a Clinton Global Initiative pledge to improve financial conditions worldwide, with a pledge to save users £60 million over five years. The company has been recognised by the United Nations and in the UK parliament for its commitment to reducing remittance costs.
Xendpay promises to offer the world’s cheapest transfers, stating that they provide the only free, fast transfers with no exchange mark-ups or compulsory fees. Clients are invited to pay what they wish for Xendpay’s services. Xendpay has a social purpose branding emphasizing that its service is responsible for providing benefit to the community.
Methods of Transfer/ Fees:
Debit card– free in Eurozone
2.6% of payment amount charges in all other countries.
Credit Card– 1.7% of payment amount in Eurozone.
2.6% of payment amount in all other countries
SOFORT- Available in Europe- £1.50/EU 2 –available for amounts under 10,000 Euro
The ultra-simple website features a currency calculator where Xendpay’s rates are compared with the highest bank rates. Geared towards immigrants making remittances, images of migrating birds links well with the branding. The concept of a socially responsible raffle falls flat when it infers that putting more money back into the company with each opportunity to win £200, will also serve community. A video promoting Xendpay features prominently on the homepage, repeating the social heroic branding: a cartoon rocket blasts off ‘on a mission’ to help people all over the world and reports success when its transferred over $5 billion and helped 1,00’s of people in 190 countries to ‘save big’. This is Xendpay’s continuing self -promotion strategy, which doesn’t ring quite true. Are they a non-profit force for good or a business that, too must support itself?. The video presses clients to become heroes, saying ‘we need heroes like you to spread the word (please promote us for the benefit of our planet).
TRUSTPILOT rated Xendpay 7.8 out of 10 with 1272 reviews. The pattern of complaints regard incidents of slow service made more frustrating when customer service wasn’t able to track the transfers or offer any assurance of when the recipients might receive remittance funds. Sometimes as much as 3 weeks passed without funds being accounted for while customer service continually promised funds would be delivered when they were not, creating an impression the company wasn’t trustworthy.
Review Centre rates Xendpay 2.1 out of 5 with 27% customer satisfaction. 17 out of the 26 reviewers all stated the very same issues of being promised funds would be transferred in a day or two only to find themselves waiting for 11-17 days. Those who transferred funds hoping to assist with family emergencies phoned and emailed daily without having any response from Xendpay customer service. One reviewer found his transfer from Euros to Brazilian Real was delivered at 9.3% less than that day’s bank rate of exchange.
Although Xendpay would insist they offer the world’s cheapest remittance service, other companies like Azimo and CurrencyFair have less expensive transfers. Xendpay cost €30 more than Currency Fair for the same transfer to the same location. The claim of not charging anything for the service is not proved in the marketplace. Some disgruntled clients noted that the slow service is a matter of ‘getting not what you want but what you pay’, as if they had no more reliable options when that simply isn’t the case, but rather an illusion created by Xendpay claiming to be cheaper than anyone else.
While the costs of worldwide remittance are a burden for those depending on remittance, it’s inappropriate for Xendpay to promote their firm as if it were a charity service. The fact is that RationalFX created a cheaper remittance service and likely cut costs by reducing customer service and safe guards against delays, as complaints regarding service often indicate.
3.5 out of 5 stars for so-so rates and poor customer service.
Quick Spot trade transfers for small amounts
No recurring payments available. Also, Xendpay doesn’t actually transfer at the mid-market interbank rate- they do have a commission in spite of their insistence that they don’t.