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Caxton FX

 caxton fx review
  • Editor Rating

  • Rated 2.5 stars
£100 to £50000
  • 50%

  • Caxton FX Review
  • Reviewed by:
  • Published on:
  • Last modified: June 13, 2016
  • Exchange Rates
    Editor: 53%
  • Website Friendly
    Editor: 62%
  • Customer Service
    Editor: 58%
  • Overall
    Editor: 85.8%

Caxton fx Review

Caxton fx, was founded in 2002 by Rupert Lee-Browne a management consultant for financial and media groups with a background in IT and start-up companies.  UK based, Caxton fx differs from traditional currency exchange firms by prioritising their pre-paid currency cards although they do also offer a full spectrum of foreign exchange services for personal and business clients.

With 400,000 customers, Caxton fx is a sizeable foreign exchange firm. In 2015 Caxton fx processed 7.3 million transactions and have an average annual turnover of over €1 Bn.

Services

Personal Pre-paid Travel Currency Cards are Caxton fx’s most well known featured product. Promising to save card £110 on travel spending, Caxton fx compares its card service with the high street bank rate that would be charged exchanging £2401.21 at the very highest rates.  Selected bank rates correct as of 16:30 29/02/16 from selected high street banks including Halifax, HSBC, NatWest and Lloyds, Caxton fx, states.

  • Before or during a trip, clients load money onto their Caxton fx currency card using the Caxton fx app, their online account or by telephone.
  • All Caxton fx cards charges the interbank rate plus 2.49% exchange fee.
  • Caxton fx MasterCard works worldwide
  • There are 15 currencies supported by the personal cards.

Caxton fx Visa Card works in much the same way their MasterCard does, saving clients from paying POS fees and ATM withdrawal charges when used overseas. Domestically, however, the fees are charged. Caxton fx charges a £50 investigation fee to clients who require assistance when card issues arise.

caxton fx

Business Card Services:

Caxton fx has three travel cards promising to deliver competitive exchange rates without incurring POS fees or ATM charges abroad (They do incur these fees when used domestically, however.). Another advantage is easy administration of employee travel budget and expenses

European Traveller card will have Sterling or Dollars loaded to be spent in Euro.

Dollar Traveller card will have Sterling or Euro loaded to be spent in Dollars.

Global Traveller card will have Dollars or Sterling loaded to be spent in Sterling.

  • Caxton fx has an app, giving card members the ability to check balances and transactions.
  • Card holders-except the business travellers– can switch currencies (as they travel) via the app or online.
  • Cards are chip and pin secured and function globally.

Personal Foreign Exchange Services

Promising no overseas transaction rates, unlike their competitors, Caxton fx maintains they can beat other foreign currency exchange firms by paying no commission to their account managers. They feel this guarantees a pressure-free trade and an independent view on the best value from exchanges.

FastPay : Primarily personal foreign exchange service, Caxton fx lists their international transfer service works to: purchase overseas property, holiday villas, pay overseas mortgages, emigrate, send money home and make pension transfers.

  • With £100 minimum , £50,000 maximum, clients can transfer 24 currencies through Caxton fx’s online exchange platform.
  • International payment services with 24 currencies are available by telephone and online.
  • 24/7 online service for exchanges and transfers
  • Spot transfers and Regular payments as well as Fixed Forwards
  • Rate Watch and Limit Orders
  • Dedicated account manager for transfers over £20,000.
  • No transfer fees

Business Foreign Exchange Services:

  • Dedicated business team assists with payments and other services
  • 24/7 online service for exchanges and transfers
  • Spot transfers and Regular payments as well as Fixed Forwards
  • Rate Watch and Limit Orders
  • Excellent business travel card completes full service business package

Website:

Travel cards are given top visual priority by Caxton fx who divide their services into three sections: Travel cards and travel money are supported  by Caxton All stars: Aimee Fuller, Chemmy Alcott, Danielle (Nollie) Waterman and Melissa Reid, all inspiring women representing excellence in their sporting careers. Sending blog dispatches from competitions around the globe, the athletes bring unique content to the company website.

Personal foreign exchange services are well presented, giving clients the full range of options available through any traditional FX service provider in an engaging, easy to understand manner.

The business features on the website have limited daily analysis, reports and forecasts on foreign currency markets and international economies on a daily blog with a much more staid tone that seen on the travel blog. The business travel cards are an excellent addition to the business services ( and are higher rated than the personal cards) that help companies budget corporate travel.

 

Reviews:

TRUSTPILOT  rates Caxton fx at 5.7 out of 10 with 166 reviews. Unfortunately the company’s  personal and business foreign exchange services are pooled with reviews for the firm’s travel cards. Clients consistently praise the range of personal and business services and Caxton fx would have a respectable review score  if the card were not included in the company’s services.Very rarely has a currency exchange company had as many scathing reviews as Caxton’s Travel card has on on TrustPilot. Frustration was consistent with problems in loading money onto the card and issues increased when clients tried to refund the unused amounts.  Customers expressed fury at having to go abroad without their travel money, which had been mishandled by Caxton fx. Customer service, reviewers complain, was consistently unable to resolve issues promptly.Charging customers £50 to investigate problems after the holiday has concluded is only adding insult to injury.

 

Editor’s Review:

When meticulously investigating the reviews, Caxton fx’s foreign exchange services shine as brightly as any in the industry. Clients enjoy excellent and ample ranges of services offered to both personal and business clients alike. The apps work well to keep clients who might not be athletic Allstars, but are non the less very active able to access their transactions with ease 24/7. The firm enjoys a high volume of transfers distributed throughout a wide spectrum of services, demonstrating a high level of skill and trustworthiness.

4 out of 5 stars, the cards, Caxton FX’s priority product aren’t as highly rated as their International payment services. 

Pros

Innovation-the first company to launch a currency card. Caxton fx cards save travellers from POS charges and ATM charges abroad. They help companies budget and track travel expenses.

Cons

When the cards don’t work well due to Caxton fx IT problems, travellers can be stranded without access to their money. When Caxton fx has mistakenly taken more than it was authorized from client accounts, the client wasn’t reimbursed.