02 Oct 2016

Creating a Kingdom – Case Study of Kingdom Financial Holdings Limited


This article provides an incident research of suffered entrepreneurial development of Kingdom Financial Holdings. It is among entrepreneurial banking institutions which survived the economic crisis that were only available in Zimbabwe in 2003. The financial institution had been established in 1994 by four entrepreneurial youthful bankers. This has cultivated considerably over the years. The scenario examines the origins, development and growth associated with lender. It concludes by summarizing classes or maxims that may be based on this instance that perhaps relevant to entrepreneurs.

Profile of operator: Nigel Chanakira

Nigel Chanakira grew up when you look at the Highfield area of Harare in an entrepreneurial family members. Their father and uncle operated a public transport business contemporary Express and later diversified into retail stores. Nigel’s father later on exited the household business. He purchased away among stores and extended it. During school vacations youthful Nigel, whilst the first-born, works when you look at the stores. Their moms and dads, especially their mommy, insisted which he get an education first.

On completion of high-school, Nigel neglected to enter dental care or health school, which were their first passions. Indeed their grades could only be considered him when it comes to Bachelor of Arts degree programme on University of Zimbabwe. However, he “sweet-talked their method into a transfer” to the Bachelor in Economics degree programme. Academically he worked difficult, exploiting their powerful competitive personality that was developed during their sporting times. Nigel rigorously used himself to their scholastic pursuits and passed their scientific studies with exemplary grades, which launched the doorway to work as an economist with the Reserve Bank of Zimbabwe (RBZ).

During their stint with the Reserve Bank, their financial mind-set suggested to him that wide range creation had been taking place when you look at the banking industry therefore he determined to know banking and monetary areas. While utilized at RBZ, he read for a Master’s degree in Financial Economics and Financial Markets as planning for their debut into banking. Within Reserve Bank under Dr Moyana, he had been part of the study group that assembled the insurance policy framework when it comes to liberalization associated with monetary solutions within the financial Structural Adjustment Programme. Being at suitable destination on right time, he became aware of the opportunities which were setting up. Nigel exploited their position to determine probably the most lucrative banking establishment to operate for as planning for their future. He headed to Bard Discount House and worked for 5 years under Charles Gurney.

Afterwards both black colored executives at Bard, Nick Vingirayi and Gibson Muringai, left to make Intermarket Discount House. Their departure inspired the youthful Nigel. If these two could establish a banking establishment of their own so could he, given time. The departure additionally created an opportunity for him to rise to fill the vacancy. This offered the aspiring banker crucial managerial experience. Subsequently he became a director for Bard Investment Services in which he attained crucial experience with portfolio management, customer relationships and working within the working department. While there he met Franky Kufa, a young dealer who was making waves, who does later on become a vital co-entrepreneur with him.

Despite their expert business engagement their father enrolled Nigel when you look at the Barclays Bank “begin your own personal company” Programme. Nonetheless just what actually made an impact regarding the youthful entrepreneur had been the Empretec Entrepreneur education programme (May 1994), to which he had been introduced by Mrs Tsitsi Masiyiwa. This course demonstrated which he had the necessity entrepreneurial competences.

Nigel chatted Charles Gurney into an attempted management buy-out of Bard from Anglo -American. This were unsuccessful as well as the increasingly frustrated aspiring entrepreneur considered employment opportunities with Nick Vingirai’s Intermarket and Never Mhlanga’s nationwide Discount House which was regarding the verge to be created – hoping to join as a shareholder since he had been familiar with the promoters. He was rejected this opportunity.

Being frustrated at Bard and achieving been rejected entry into the club by pioneers, he resigned in October 1994 with the reassurance of Mrs Masiyiwa to follow their entrepreneurial dream.

The Fantasy

Inspired by the emails of their pastor, Rev. Tom Deuschle, and frustrated at their inability to take part in the chapel’s huge building task, Nigel desired a way of producing huge savings. During a time of prayer he claims which he had a divine encounter in which he received a mandate from God to begin Kingdom Bank. He went to their pastor and told him for this encounter as well as the subsequent aspire to begin a bank. The godly pastor had been amazed on 26 yr old with “big spectacles and putting on tennis shoes” just who desired to begin a bank. The pastor prayed before counselling the young man. Having been convinced associated with genuineness of Nigel’s dream, the pastor did something uncommon. He requested him to give a testimony to the congregation of exactly how God had been leading him to begin a bank. Though timid, the young man complied. That experience had been a strong vote of self-confidence from godly pastor. It demonstrates the effectiveness of mentors to construct a protégé.

Nigel teamed up with young Franky Kufa. Nigel Chanakira left Bard on position of Chief Economist. They would develop unique entrepreneurial venture. Their idea would be to identify people who had specific competences and would each be able to generate savings from their task. Their eyesight would be to create a one – stop standard bank supplying a discount residence, a secured asset management business and a merchant lender. Nigel utilized their Empretec model to build up a company plan for their particular venture. They headhunted Solomon Mugavazi, a stockbroker from Edwards and business and B. R. Purohit, a corporate banker from Stanbic. Kufa would provide cash marketplace expertise while Nigel supplied earnings from federal government relationship transactions in addition to general direction associated with group.

Each of the budding partners introduced an equal portion of the Z$120,000 as start-up capital. Nigel chatted to their wife and additionally they sold their particular recently acquired Eastlea house and automobiles to increase the equivalent of US$17,000 because their preliminary capital. Nigel, their wife and three young ones headed back into Highfield to live in with his moms and dads. The partners established Garmony Investments which began exchanging as an unregistered standard bank. The entrepreneurs decided not to ever draw a salary inside their first year of functions as a bootstrapping strategy.

Mugavazi introduced and suggested Lysias Sibanda, a chartered accountant, to join the team. Nigel was hesitant as each person must bring in a receiving ability and it also was not clear exactly how an accountant would generate income at launch in a financial establishment. Nigel at first retained a 26percent share which assured him a blocking vote in addition to providing him the career of controlling shareholder.

Nigel credits the Success Motivation Institute (SMI) program “The Dynamics of Successful administration” whilst the life-threatening tool that allowed him to get managerial competences. Initially he insisted that all their key executives undertake this education programme.

Birth associated with Kingdom

Kingdom Securities P/L commenced functions in November 1994 as a wholly had subsidiary of Garmony Investments (Pvt) Ltd. It traded as a brokerage on both cash and stock areas.

On 24th February 1995 Kingdom Securities Holding was created with the following subsidiaries: Kingdom Securities Ltd, Kingdom Stockbrokers (Pvt) Ltd and Kingdom Asset Managers (Pvt) Ltd. The leading Kingdom Securities Ltd had been registered as a Discount House under Banking Act part 188 on 25th July 1995. Kingdom Stockbrokers had been registered with the Zimbabwe stock market under ZSE Chapter 195 on first August 1995. The pre-licensing trading had generated good income but they however had a 20percent shortage associated with needed capital. Most institutional people turned all of them straight down because they were a greenfield business marketed by folks understood becoming “also young”. During this period nationwide vendor Bank, Intermarket yet others were in the marketplace increasing equity that were run by seasoned and mature promoters. Nonetheless Rachel Kupara, after that MD for Zimnat, thought when you look at the youthful entrepreneurs and took up the initial equity section for Zimnat at 5percent.

Norman Sachikonye, after that Financial Director and Investments Manager at First Mutual adopted suit, using up an equity share of 15percent. These two institutional people were inducted as shareholders of Kingdom Securities Holdings on first August 1995. Garmony Investments ceased functions and reversed it self into Kingdom Securities on 31st July 1995, thereby getting an 80percent shareholder.

The first year of functions had been marked by intense competitors in addition to discrimination against brand-new financial institutions by general public organisations. The rest of the working devices carried out really excluding the organization finance department with Kingdom Securities, led by Purohit. This monetary reduction, varying spiritual and ethical values resulted in the forced departure of Purohit as an executive manager and shareholder on 31st December 1995. From then Kingdom started to grow exponentially.

Structural Development

Nigel and his group pursued an intense development strategy with the objective of increasing share of the market, profitability, and geographical spread while establishing a powerful brand. The development strategy had been built around a company philosophy of simplifying monetary solutions and making all of them easy to get at to the average man or woman. An IT strategy that created an affordable distribution channel exploiting ATMs and POS while providing a platform that was prepared for Web and web-based applications, had been espoused.

On first April 1997, Kingdom Financial Services had been licensed as an accepting residence targeting trading and distributing forex, treasury tasks, business finance, financial investment banking and advisory solutions. It was created underneath the management of Victor Chando with the objective of becoming the merchant banking arm associated with Group. In 1998, Kingdom vendor Bank (KMB) had been licensed and it also took over the assets and debts of Kingdom Securities restricted. Its main focus had been treasury relevant items, off-balance sheet finance, forex and trade finance. Kingdom Research Institute had been founded as a support service to another devices.

The entrepreneurial bankers, cognisant of these limitations, desired to attain crucial mass rapidly by earnestly looking for capital injection from equity people. Desire to would be to broaden ownership while lending strategic help in areas of mutual interest. An effort at equity uptake from worldwide Emerging Markets from London were unsuccessful. In 1997 the attempts associated with bankers were rewarded as soon as the following organisations took up some equity, decreasing the shareholding of executive administrators as shown below: ïEUR Ipcorn 0.7percent, ïEUR Zambezi Fund Mauritius P/L 1.1percent, ïEUR Zambezi Fund P/L 0.7percent. ïEUR Kingdom worker Share Trust 5percent, ïEUR Southern Africa business developing Fund – 8percent redeemable preference stocks amounting to US$1,5m whilst the first investee business in Southern Africa from US Fund initiated by US President Bill Clinton, ïEUR Weiland Investments, an organization owned by Mr Richard Muirimi, an extended standing friend of Nigel and associate when you look at the fund management business took up 1.7percent, Garmony Investments 71.7percent -executive administrators. ïEUR After a rights problem Zimnat fell to 4.8percent while FML transpired to 14.3percent.

In 1998, Kingdom established four Unit Trusts which proved remarkably popular with the marketplace. Initially the products were focused at individual consumers associated with discount residence in addition to exclusive profiles of Kingdom Stockbroking. Aggressive advertising and awareness campaigns founded the Kingdom Unit Trust as the utmost preferred retail model of the group. The Kingdom brand had been therefore created.

Purchase of Discount business of Zimbabwe (DCZ)

After a spurt of organic development, the Kingdom entrepreneurs made a decision to accelerate the development rate synergistically. They set out to get the earliest discount residence in the united states as well as the world, The Discount business of Zimbabwe, which was a listed entity. With this acquisition Kingdom would get crucial competences in addition to achieve the much coveted ZSE listing inexpensively through a reverse listing. Initial attempts at a negotiated merger with DCZ were rebuffed by its executives just who cannot countenance a forty yr old establishment becoming swallowed up by a four yr old business. The entrepreneurs were not deterred. Nigel approached their friend Greg Brackenridge at Stanbic to invest in and effect the acquisition associated with 60 % stocks which were in the possession of of about ten shareholders, on behalf of Kingdom Financial Holdings but becoming put in the ownership of Stanbic Nominees. This tactic masked the identification associated with acquirer. Claud Chonzi, the nationwide personal Security Authority (NSSA) GM and a buddy to Lysias Sibanda (a Kingdom manager manager), consented to behave as a front when you look at the negotiations with the DCZ shareholders. NSSA is a common institutional investor and hence these shareholders could have believed that these were dealing with an institutional investor. When Kingdom influenced 60percent of DCZ, it took over the business and reverse detailed it self onto the stock market as Kingdom Financial Holdings restricted (KFHL). Due to the bad real interest levels, Kingdom effectively utilized debt finance to format the acquisition. This acquisition as well as the subsequent listing offered the as soon as despised youthful entrepreneurs self-confidence and credibility in the marketplace.

Various Other Strategic Acquisitions

Inside the exact same year Kingdom vendor Bank acquired a strategic share in CFX Bureau de Change had by Sean Maloney in addition to another share in a greenfield microlending team, Pfihwa P/L. CFX had been became KFX and utilized in most forex trading tasks. KFHL set as a strategic objective the acquisition of yet another 24.9percent share in CFX Holdings to shield the original financial investment and make certain management control. This didn’t exercise. Instead, Sean Maloney opted away and took over the unsuccessful Universal vendor Bank licence to make CFX vendor Bank. Although Kingdom executives contend your alliance were unsuccessful due to the abolition of bureau de modification by federal government, it appears that Sean Maloney refused to give up control over the extra shareholding wanted by Kingdom. It therefore would be reasonable that when Kingdom cannot control KFX, a fall out ensued. The liquidation for this financial investment in 2002 led to a loss in Z$403 million on that financial investment. Nonetheless this was workable in light associated with powerful group profitability.

Pfihwa P/L financed the informal industry as a form of business personal responsibility. Nevertheless when the hyperinflationary environment and stringent regulatory environment encroached regarding the viability associated with task, it was wound up in early 2004. Kingdom pursued its financing associated with informal industry through MicroKing, which was founded with intercontinental support. By 2002 MicroKing had eight branches found in the midst of, or almost, micro-enterprise clusters.

In 2000, because increased task regarding the forex front within the banking industry, Kingdom launched a personal banking center through discount residence to take advantage of income channels with this marketplace. After marketplace trends, it engaged the insurance coverage business AIG to enter the bancassurance marketplace in 2003.

Meikles Strategic Alliance

In 1999 the entrepreneurial Chanakira on guidance from their executives as well as the legendary business finance group from Barclays lender led by the affable Hugh Van Hoffen joined into a strategic alliance with Meikles Africa wherein it injected some Z$322 million into Kingdom for an equity shareholding of 25percent. Interestingly, the deal almost collapsed on rates as Meikles only desired to spend $250 million whilst KFHL valued themselves at Z$322 million which in real terms had been the largest exclusive industry offer done between an indigenous lender and a listed business. Nigel testifies it was a walk through imperfect Celebration Church website regarding the Saturday preceding the signing associated with Meikles offer that led him to sign the deal that he saw as a method for him to sow an impressive seed into the chapel to enhance the Building Fund. God had been faithful! Kingdom’s share cost shot up considerably from $2,15 at the time he made the commitment to the Pastor completely to $112,00 by the following October!

In exchange Kingdom acquired a strong cash-rich shareholder that permitted it entrance into retail banking through an innovative in-store banking strategy. Meikles Africa launched its retail branches, specifically TM Supermarkets, Clicks, Barbours, Medix Pharmacies and Greatermans, as circulation channels for Kingdom commercial lender or as members providing deposits and calling for banking solutions. It was a less expensive method of entering retail banking. It proved of use through the 2003 cash crisis because Meikles along with its huge cash sources within its business units assisted Kingdom Bank, therefore cushioning it from a liquidity crisis. The alliance additionally lifted the reputation and credibility of Kingdom Bank and created an opportunity for Kingdom to invest in Meikles Africa’s consumers through jointly had Meikles Financial Services. Kingdom supplied the investment for many lease and employ expenditures from Meikles’ subsidiaries, therefore driving sales for Meikles while providing effortless lending opportunities for Kingdom. Meikles handled the partnership with the customer.

Meikles Africa as a strategic shareholder assured Kingdom of success when recapitalisation had been required and it has enhanced Kingdom’s brand image. This strategic relationship has established effective synergies for mutual advantage.

Industrial Banking

Exploiting the opportunities as a result of the strategic relationship with Meikles Africa, Kingdom made its debut into retail banking in January 2001 with in-store branches at High Glen and Chitungwiza TM supermarkets. The prospective had been principally the mass marketplace. This rode regarding the powerful brand Kingdom had created through Unit Trusts. In-store banking offered low-cost distribution channels with minimal financial investment in physical. By the end of 2001, thirteen branches were operational across the country. This adopted a deliberate technique for aggressive roll-out associated with branches with two leading branches ïEUR­ïEUR one out of Bulawayo as well as the other in Harare. There was a massive emphasis on an IT driven strategy with significant cross-selling amongst the commercial lender as well as other SBUs.

But had been more unearthed that there was clearly an industry when it comes to upmarket consumers and hence Crown banking outlets were founded to diversify the mark marketplace. In 2004, after closing three in-store branches in a rationalization workout, there have been 16 in-store branches and 9 Crown banking outlets.

The entrance into commercial banking had been most likely held on wrong time, taking into consideration the imminent alterations in the banking industry. Commercial banking does offer cheap deposits, nonetheless on cost of huge staff expenses and human being resource management problems. Nigel concedes that, with hindsight, this could are delayed or done at a slower pace. However, the need for enhanced share of the market in a fiercely competitive industry necessitated this. Another reason behind persisting with the commercial banking task had been that of prior agreements with Meikles Africa. You are able that Meikles Africa was indeed in love with the equity take-up offer regarding the straight back of guarantees to engage in in-store banking, which would increase income because of its subsidiaries.

Revolutionary Services

KFHL continued its aggressive pursuit of product development. Following the failure associated with KFX task, CurrencyKing had been founded to carry on the work. Nonetheless this was abolished in November 2002 by federal government ministerial intervention when bureau de modification were restricted in order to stamp away parallel marketplace forex trading.

Unfortunately this government choice had been mistaken for not just did it are not able to banish forex parallel trading however it drove underground, managed to get more lucrative and later the government lost all control over the handling of the exchange rate.

In October 2002, KFHL established Kingdom Leasing after becoming provided a finance residence licence. Its mandate would be to take advantage of possibilities to trade in monetary leases, lease hire and short-term financial loans.

Local Expansion

Around 2000 it became obvious your domestic marketplace had been extremely competitive, with restricted customers of future development. A determination had been designed to diversify income channels and minimize nation threat through penetration into the local areas. This tactic would take advantage of the proven competences in securities trading, asset management and business advisory solutions from a small capital base. And so the entrance had reasonable threat regarding capital injection. Thinking about the foreign exchange control limitations and shortage of forex in Zimbabwe, this was a prudent strategy not without its drawback, because are going to be present in the Botswana venture.

In 2001, KFHL acquired a 25.1percent share in a greenfield banking enterprise in Malawi, First Discount House Ltd. To shield its financial investment and make certain managerial control, an executive manager and dealer were seconded to the Malawi venture while Nigel Chanakira chaired the Board. This financial investment has proceeded to grow and yield positive returns. At the time of July 2006 Kingdom had eventually been able to up its share from 25,1percent to 40percent in this financial investment and might finally control it to the stage of looking for a conversion associated with permit to a commercial lender.

KFHL additionally took up a 25percent equity share in Investrust vendor Bank Zambia. Franky Kufa had been seconded to it as an executive manager while Nigel took a seat regarding the Board.

KFHL was indeed promised an option to get a managing share. Nevertheless when the bank stabilized, the Zambian shareholders joined into some debateable transactions and were not ready to allow KFHL to up it really is share and so KFHL made a decision to pull-out as relationships turned frosty. The Zambian Central Bank intervened with a promise to give KFHL unique banking permit. This didn’t materialize whilst the Zambian Central Bank exploited the banking crisis in Zimbabwe to reject KHFL a licence. A reasonable premium of Z$2.5 billion had been gotten at disinvestment.

In Botswana, a subsidiary known as Kingdom Bank Africa Ltd (KBAL) had been founded as an offshore lender when you look at the International Finance Centre. KBAL had been designed to spearhead and handle local projects for Kingdom. It was headed by Mrs Irene Chamney, seconded by Lysias Sibanda with the concurrence of Nigel after managerial challenges in Zimbabwe. Two other senior executives were seconded there. She effectively establish the KBAL’s banking infrastructure together with good relations with the Botswana authorities.

However, business model chosen of an offshore lender ahead of a domestic Botswana merchant lender permit turned into the Achilles heel associated with lender much more as soon as the Zimbabwe banking crisis set in between 2003 and 2005. There were fundamental variations in exactly how Mrs Chamney and Chanakira saw the bank enduring and in the years ahead.

In the end, it was deemed sensible for Mrs. Chamney to leave the bank in 2005. In 2001 KFHL acquired the mandate whilst the only supplier associated with United states Express card when you look at the entire of Africa excluding RSA. It was handled through KBAL. Kingdom Private Bank had been transported from discount residence to be a subsidiary of KBAL due to the prevailing regulatory environment in Zimbabwe.

In 2004 KBAL had been temporarily placed directly under curatorship because undercapitalisation. During this period the mother or father business had regulatory constraints that stopped forex capital injection.

An answer had been based in the sourcing of neighborhood partners as well as the transfer of US$1 million previously realised from profits associated with Investrust liquidation to Botswana. Nigel Chanakira took an even more active management part in KBAL due to the huge strategic relevance to the future of KFHL. Presently attempts tend to be underway to get a nearby commercial lender licence in Botswana also. When this can be acquired there are two main possible scenarios, specifically keeping both licences or giving up the overseas licence.

The interviewees were divided inside their opinion with this. In my view, judging from stakeholder energy involved, KFHL probably will stop trying the off coast banking licence and use the neighborhood Kingdom Bank Botswana (Pula Bank) licence for local and domestic growth.


The employees complement grew from preliminary 23 in 1995 to significantly more than 947 by 2003. The development had been consistent with the growing establishment. It exploded, specifically through the launch and growth associated with commercial lender. Kingdom from creation had a powerful human being resourcing strategy which entailed significant education both internally and externally. Ahead of the forex crisis, workers were delivered for trained in these types of nations as RSA, Sweden, Asia as well as the American. Within the person of Faith Ntabeni Bhebhe, Kingdom had a lively HR driver just who created effective HR methods when it comes to rising behemoth.

As a sign of its commitment to building the human being resource ability, in 1998 Kingdom Financial Services joined a management arrangement with Holland based AMSCO when it comes to provision of seasoned bankers. Through this strategic alliance Kingdom strengthened its skills base and enhanced opportunities for skills transfer to locals. This assisted the entrepreneurial bankers develop a good managerial system when it comes to lender although the seasoned bankers from Holland compensated when it comes to youthfulness associated with rising bankers. Exactly what a foresight!

In-house self-paced interactive learning, team building workouts and mentoring were all part of the learning menu targeted at establishing the human being resource ability associated with group. Work and work profiling had been introduced to best match workers to suitable posts. Job road and succession preparation were accepted. Kingdom had been the initial entrepreneurial lender to have smooth unforced CEO changes. The founding CEO handed down the baton to Lysias Sibanda in 1999 while he stepped into the part of Group CEO and board deputy seat. Their part had been today to follow and spearhead international and local niche monetary areas. A couple of years later on there was clearly another modification associated with shield as

Franky Kufa stepped in because Group CEO to restore Sibanda, just who resigned on health reasons. You could believe these smooth changes were because the baton had been passing to founding administrators.

Using the volatile growth in staff complement due to the commercial lender task, culture issues appeared. Consequently, KFHL involved with an enculturation programme resulting in a culture revolution dubbed “Team Kingdom”. This culture had to be strengthened because dilutions through significant mergers and acquisitions, significant staff turnover due to increased competitors, emigration to greener pastures as well as the age profile associated with staff enhanced the risk of large mobility and fraudulent tasks in collusion with people in the public. Tradition changes tend to be hard to effect and their particular effectiveness also more difficult to evaluate.

In 2004, with a top staff turnover of approximately 14percent, a compensation strategy that ring fenced crucial skills enjoy it and treasury had been implemented. Due to the reasonable margins as well as the monetary anxiety experienced in 2004, KFHL lost significantly more than 341 staff because retrenchment, natural attrition and emigration. It was appropriate as profitability fell while staff expenses soared. During this period, staff expenses accounted for 58percent of all expenses.

Inspite of the impressive development, the monetary performance when inflation adjusted had been mediocre. Really a loss position had been reported in 2004. This development had been severely affected by the hyperinflationary conditions as well as the limiting regulatory environment.


This article shows the determination of entrepreneurs to drive through to the realisation of these hopes and dreams despite significant odds. In a subsequent article we shall tackle the challenges experienced by Nigel Chanakira in solidifying their investments.